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FREQUENTLY ASKED QUESTIONS
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- What is Autograph Warehouse’s Goal?
Autograph Warehouse was created by 2 people with
over 25 combined years of experience in the industry. Autograph Warehouse
strives to bring to the public the best possible price on the largest selection
of authentic Autographed Sports Memorabilia. We have gone to great lengths to take a
creative approach to providing top-quality customer service. We hope you enjoy
your experience at www.AutographWarehouse.com -- one of the largest
collections of memorabilia available on the internet.
- What if I can’t find what I am looking for on your site?
Even with 30,000+ signed items we might not list exactly
what you want -- contact us. Not
everything is available at any particular time, but if it is, we will get it
for you or send you in the right direction to find it. Email or call us.
- Why don’t you have a price for the Babe Ruth ball?
Authenticated items of deceased players like Ruth or historical figures are almost impossible to find. If you want an authenticated Ruth, Clemente, or George Washington item, contact us. We will try to track down one of these items, ask one of the industry leaders in authentication, such as PSA or JSA about the item, and tell you the facts we could find before you purchase such an item from us. If you are looking for memorabilia from a deceased athlete or celebrity, or a historical signature, email us at info@AutographWarehouse.com or call us at 914-873-4500
RETURNS - NON-DEFECTIVE MERCHANDISE: All non-defective merchandise is guaranteed for a period of 14 days from purchase (45 days exchange policy). We will gladly accept all returns for a 100% refund within the 14 days, but customer must incur shipping expenses back to us. Any expedited shipping charges will not be credited. Returned items must include the actual certificate of authenticity and be in original sale condition with their appropriate boxes. We credit the credit card used for the original purchase or can give you store credit. Please call us at 914-873-4500 to obtain a Returned Merchandise Authorization (RMA) number and shipping instructions. We are not responsible and can not give credit for returns that arrive broken or damaged. You will have to make a claim with your shipper for reimbursement.
DAMAGED-DEFECTIVE MERCHANDISE: All damaged or defective merchandise must be called in to us within 5 days of receipt of order. We're sorry, but there can be no exceptions to this as these are our terms. On most items, the damage occurs during shipping. We will make a claim with the shipping company. You must have all of the original packaging for damaged goods, or we CAN'T replace the item at no charge. Please call us at 914-873-4500 for damaged items and claim instructions. Items that have been lost/damaged by the shipping carrier must have the claim made by the carrier's deadline policy. Items that are damaged from shipping, can not be replaced by expedited shipping, as the shipping carriers will not pay for their mistake.
- How does AW set prices for its products?
As in most markets, the price of
sports memorabilia depends on supply and demand. Demand is driven by an
athlete's accomplishments and behavior on and off the field, his/her
popularity, the team's success, the amount an athlete charges for signing
items, etc. Supply depends on how often and how many times an
athlete will sign items, and how many authentic items are in
circulation. Major changes in supply, such as the unfortunate death of an
athlete, immediately impact supply and demand in the market; and
AW reserves the right to refuse any sale of memorabilia for
an athlete from the time of his/her unfortunate passing, subject to
price adjustments.
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